Frequently Asked Questions
What kind of guarantee do you offer?
All of our products are guaranteed as offered and free from defects.
What is your return policy?
Returns are subject to a 25% restocking fee and must be pre-approved. Returns are not allowed on Custom Orders.
How fast will orders ship?
Orders normally ship in three to four days.
What are the shipping options?
UPS and USPS.
What do I need to do to order a customized product?
Normally we will ask you for a sketch of what you are looking for. We will send you back copy for your approval. We can also work with your logo. The whole process usually takes 2 weeks. Sometimes we can rush the process.
What if I don't have my own logo?
Please contact us as we have some options.
What payment methods do you accept?
We currently accept Visa, MasterCard, Discover Card, and Pay Pal. First time orders must be pre-paid before shipping.
Where can I see your products before ordering? Do you attend or show at any of the Gift Trade Shows?
You can see our products online in our Product Gallery. Depending on the item and order, we may be able to send a sample. We do not participate in retail or gift shows at this time.
What should I do if I need more information?
Please contact us via our contact page or by phone at (870) 214 – 2870, Monday through Friday from 9am to 3pm, CST. We will be happy to help.